FAQs

We know you may have questions before making your purchase — here are the answers to the most common ones!

1. What is That Rare Thing?

That Rare Thing is an online store dedicated to bringing you unique, quirky, and hard-to-find products from around the globe. We make shopping fun by curating treasures you won’t see everywhere else.

2. Do you have a physical store?

No, we’re an online-only store, which allows us to bring you rare finds from worldwide suppliers at the best prices.

3. How long will my order take to arrive?

Domestic Orders (India): 4–8 business days.

International Orders: 10–20 business days (varies by location and customs).
You’ll receive a tracking number once your order has shipped.

4. Do you offer free shipping?

We run special promotions with free or discounted shipping from time to time. Shipping costs (if any) are calculated at checkout.

5. How can I track my order?

Once your order is shipped, you’ll receive an email with your tracking number and courier details. Tracking may take 24–48 hours to update on the courier’s system.

6. Can I cancel my order?

Orders can only be canceled before they are shipped. Once shipped, cancellations are not possible. If you need help, please contact us as quickly as possible at support@thatrarething.com

7. What is your return policy?

We accept returns on eligible items within 7–14 days of delivery, provided they are unused, in original packaging, and accompanied by proof of purchase. For more details, see our Refund & Return Policy.

8. What items are non-returnable?

Gift cards

Personal care & hygiene items

Clearance / final sale items

Downloadable digital products

9. What if I receive a damaged or incorrect item?

We’re so sorry! Please contact us within 48 hours of delivery with photos of the item and packaging. We’ll arrange a replacement or refund immediately.

10. Do you ship internationally?

Yes, we deliver worldwide! Shipping times and customs duties may vary by country.

11. Will I have to pay customs or import fees?

For international orders, customs or import fees may apply depending on your country’s regulations. These charges are the customer’s responsibility.

12. Is shopping on your website safe?

Absolutely, we use secure payment gateways and SSL encryption to ensure your data is safe.